See every technician's day, and change it with a drag.

The dispatch board

• One lane per technician plus an unassigned lane, in a day view or a 15-day view.
• Drag and resize jobs in 15-minute steps; drop with Shift held to add a second technician.
• Estimated drive time and distance between each job.
• Clash warnings for overlaps, and running or finished jobs locked so nobody moves them by accident.
• Block out non-job time — training, office, van swap, collecting tools, personal — and an address on a block counts as a stop on the route.
• Updates live as the office and the field make changes.

Auto schedule

• One click previews a fixed-up day: later jobs move back so real drive time fits, with a 5-minute buffer.
• It only ever moves jobs later, never earlier, and warns about locked jobs and shifts that would overrun. Nothing changes until you apply it.

The Need Dispatch queue

• Every unassigned job in one list, including overdue ones, filtered by urgency and assigned with a click or a drag.
• Won sales deals arrive with the customer’s preferred date and time window.
• Site issues approved by a customer, and repairs approved through the KPA app, land here ready to schedule.

Multi-day and crew jobs

• Plan jobs of 2 to 15 working days that skip weekends and Irish public holidays.
• Set the crew and shift times per technician, per day. Reassign a day, change its times, cancel it, or add up to 60 more days.
• It stays one job with one invoice.
• On shared jobs each technician has their own status and signs off their own part; the job shows “2 of 3 signed off” and is done when everyone is.

Changes without chaos

• Moving a job someone is already working on creates a linked follow-up job instead, with a new window and crew — on a new charge or the same invoice, your choice.
• Moving a paused job lets you keep it paused or start it fresh.
• Every cancellation needs a reason, with an optional email to the customer.

Creating a job

• One page, no wizard: customer and site, description, documents up to 15 MB, priority and tags.
• Quick-pick times and durations, or switch to multi-day mode with per-person shifts.
• Optional risk assessment and asset registration for the technician to complete on site.
• Pricing with the Irish VAT rule applied automatically and a live margin badge that turns red when the job would earn too little.
• Send the customer a confirmation email as you save.

Finding any job

• Jobs list tabs for unassigned, unpaid, lost and today’s jobs, with a follow-up worklist and cancelled jobs.
• Search reaches into scope, notes, customer feedback, photo comments and site-issue reports.
• A quick-view drawer shows the crew and actual times, and sends a tracking link in one click.
• Job Tickets: a light register for call-outs and small repairs, from open to invoiced, paid or free of charge.